Google Apps^TM Setup Frequently Asked Questions

1. What is the charge for Google Apps Standard Edition?

Google Apps Standard Edition^TM is free and you can create up to 10 user accounts for each setup.

2. What is provided in Google Apps Standard Edition?

Gmail (Custom Domain), Calendar, Chat (Gtalk), Google Sites, Google Docs and other collaboration tools like Mobile Apps are provided. Please visit Google Apps Standard Edition Introduction for full description.

3. What do I need to setup Google Apps?

You will need a domain in order to setup Google Apps, web hosting account is not necessary. If you have a domain or hosting already, we will need the hosting account access permission (username and password) to setup Google Apps for you. See next question for more details.

4. What is domain DNS and MX Record?

Domain DNS and MX Record is the system to manage your email delivery route which is needed to configure Google Apps. Most of the web hosting providers allow account holder to change their MX Record, if your web hosting provider does not allow any changes to the MX Record, we can help you to migrate your website to a better hosting platform.

5. What is included in Google Apps Setup Service?

Other than setting up Google Apps, we also provide free online and phone support. On-site training service is available to teach Google Apps users to manage their work and emails more efficiently. Please contact us for full Training Service Details.

6. Can I upgrade to Google Apps Premier Edition for more benefit?

Yes, we provide Google Apps Premier Edition upgrade services. You will enjoy up to 25GB per users, application integration such as SalesForce^TM for Google Apps, single sign on (SSO) service and more. Please contact us for full details.

8. Is there any Google Apps Demo Account?

Yes, please contact us for demo account. We also provides 30 days Free Trial for Google Apps Premier Edition.

7. Is there any Non-disclosure Agreement or Service Level Agreement?

1. Yes, Non-disclosure Agreement (NDA) will be provided upon request and there will be additional charges of MYR220 including stamp duty.
2. Our Google Apps Setup service service level agreement will be provided upon request.
3. Google Apps Standard Edition is not covered by Google SLA. Click here for Google Apps Premier Edition SLA.